Frequently Asked Question

1. Why isn’t my laptop charging when it’s plugged in?

There could be several reasons:

• The power cable or adapter is faulty.

• The charging port or connector is loose or damaged.

• The battery is old or malfunctioning.

• The outlet you’re using doesn’t supply power.

2. How can I tell if it’s the charger or the laptop?

Try these steps:

• Check that the plug and charger are connected properly

• Test the outlet: Plug in another device to ensure it works.

• Inspect the cable and adapter: Look for frays, burns, or bends.

• Restart your laptop

3. Why does my laptop say “Plugged in, not charging”?

This message often appears when:

• The battery is full and charging has paused to prevent overcharging.

• The battery health is deteriorating.